Each healthcare practice is unique. Our team will take the time to learn your needs, capabilities, and goals, and work with your healthcare providers and administrators to put in place efficient and cost-effective systems. Our solutions and guidance are individualized, yet scalable. We strive to design systems that not only to address current needs but anticipate future challenges as well, allowing your practice room to grow or adapt. Depending on the needs and goals of your practice, New Road can offer guidance and support to your in-house resources, or engage in an ongoing relationship and provide third-party coding, billing, and payment processing.
Most importantly, whatever the services you require, you will receive the personalized attention that New Road was built on. Communication is key to any working relationship and with New Road, you will know the team personally and have direct access to them.
Billing:
New Road has vast experience with claims and payment processing. Moving these processes out of the clinical environment boosts efficiency throughout the system. It allows your staff to focus on patient care and office administration. Additionally, it gives your patients access to dedicated professionals who understand their bills, help them deal with insurers, and process payments. New Road can set up the systems your practice needs to be successful and provide support as needed, or take on all billing responsibilities as a third-party agent.
Documentation and Coding:
Chart documentation and coding go hand in hand. That's why New Road's team is committed to working with your healthcare providers to ensure that their charts are detailed and accurate. We also train in-house coders to see the "whole chart" and ensure that their codes meet current best practices. Alternatively, New Road can provide coding services on an ongoing basis and provide regular reporting. Our team's reports use real and current examples to illustrate how documentation can improve. New Road's coding and documentation reporting help your practice ensure consistency and maximize billings.
Physician Credentialing and Insurer Interface:
Whether you have a new practice and need help with the initial steps, or an established practice running into occasional or even persistent problems with insurers, New Road’s professionals can help. Our team has a longstanding rapport with representatives of each of the major commercial insurers and a proven track record of achieving results. New Road is also experienced in credentialing and re-credentialing healthcare providers. Free up your administrators, ensure timely payment, and maximize collections by letting our team take on this time-consuming process.
Patient Accounts:
Maintaining patient account files is crucial to the smooth operation of any medical practice and it begins the moment a new patient walks through the door. New Road will work with your practice group to develop (or improve upon) patient registration forms and data entry procedures. We will help ensure that your procedures meet all legal requirements for confidentiality.
Training:
New Road’s solutions are not simply a three-ring binder full of instructions and an index. Our team conducts one-on-one training with your staff to ensure a comprehensive understanding of the new or improved systems we help develop. We work with your practice’s healthcare providers and administrators to make sure all stakeholders have an understanding of the complete process.
Reporting:
In healthcare, there is always room for improvement. New Road has developed a proprietary tool for analyzing and reporting on physicians charting and, ultimately, productivity. Our team provides monthly reports that explain the practice group's numbers and provide recommendations for the future. Constant evaluation of all of the processes related to reimbursement is critical to our shared success.
Auditing:
New Road’s team can help improve existing operations by auditing current procedures and protocols. Our auditors will examine all aspects of your operation, including patient registration, chart documentation, coding, billing, and claims processing. Our detailed audit reports explain the problems and identify the solutions, citing specific examples.