MetroWest Emergency Physicians (formerly Allied Enterprises):

Allied Enterprises was New Road (then-Jafa and Co.)'s first client. A group of emergency room physicians at Leonard Morse Hospital in Natick, Mass. hired the company to take over all billing procedures. As the practice group grew, so did the billings. At its peak, the account spanned two ERs (Leonard Morse and Framingham Union), included over 30 doctors, and billed over $250,000 per month. Our team guided the client through such monumental changes as Massachusetts state healthcare reform, implementation of electronic medical records, and the federal Affordable Care Act. As market forces depressed revenues, our team remained committed to the personalized and diligent work that the account was built on.

By seeing the whole chart and giving providers helpful feedback, we were able to constantly improve documentation. By working with and training the patient registration representatives, we were able to get bills into the right hands for payment. By interfacing directly with insurers, we streamlined the process of physician credentialing, claims processing, and payment. 

In all, our team was able to achieve collection rates that far exceeded national averages. In addition, the practice's reliance on collection agencies were greatly diminished and write-offs were kept to a minimum. Perhaps most importantly, the personalized service and specialized performance analysis and reporting our team provided gave the practice the resources it needed to be successful. 

Massachusetts Maritime Academy:

Mass Maritime is a coeducational state college located in Buzzard's Bay, Mass. With an enrollment of 1400 cadets pursuing rigorous courses of study in maritime-related fields and participating in a host of extracurricular activities and sports, the campus clinic and ship Sick Bay are busy facilities. Through FY13, the budget for on-campus medical treatment was absorbed by the Academy's operating budget. New Road was approached by the Academy to implement a billing system. Our team designed and implemented the systems required to make the transition to a fee-for-service model without any interruption to service. We set an ambitious inaugural target of $50,000 in collections. Ultimately, total collections in year one surpassed this goal by nearly ten percent.

New Health Associates:

New Health Associates was the emergency room physician group for Waltham Deaconess Hospital, located in Waltham, Mass. New Road (then Jafa & Co.) was immediately referred to New Health Associates by their practice management firm when it was discovered that the current billing services provider was under-performing. The practice management firm worked with a great number of hospitals with numerous billing processes, and recommended New Road because of our customer-service oriented approach. After taking over operations as a third-party billing agency, we increased collections while simultaneously increasing levels of patient satisfaction, and decreasing the levels of frustration reported by physicians.

Dr. Nabil Basta & Dr. Mahmoud Lotfi:

Drs. Basta & Lofti are each private practice physicians, with Dr. Basta specializing in Orthopedics and Dr. Lofti in General Surgery. These are two individual doctors who decided to contract with New Road to handle every aspect of their billing operations. Even with the small patient volume of a single doctor’s office, New Road was able to streamline billing operations and maximize collections, increasing profitability. 

Emergency Medicine Associates:

The former group of ER doctors at the Holyoke Medical Center in Holyoke, Mass. hired New Road to take over their third-party billing operations after voicing complaints about the levels of service they were receiving with a much larger firm. In a way very similar to New Health Associates, New Road was recommended by their practice management firm, and hired to revamp the entire process, from patient registration, to coding, to invoicing both insurers and patients. Once again, we reduced cost for the hospital group by trimming reliance on in-house admin resources, increasing collections, and improving satisfaction of both the attending physicians and patients.